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817-481-6254
Store Hours M-F 9:30am-7pm
Sat 9am-7pm, Sun 12pm-6pm

Frequently Asked Questions

Frequently Asked Questions

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  FAQ's for  General Questions

Where does the money made from resale go?

Do you take consignment items?

Will my household or clothing donation go to a client or will it be resold?

Why do prices vary on similar items (i.e. women’s shirts) as they are all donated?

Do you have a lay away plan?

Do you pick up donations?

Do you deliver furniture?

What kind of items can be donated?

Do you accept mattress donations?

What is your refund policy?

How often do you get merchandise?

How can I find out about sales and discount offers?


Where does the money made from resale go?

All the proceeds from GRACEful Buys go back into the GRACE mission to help the clients we serve. GRACE is a faith-based non-profit relief agency that provides food, clothing, and other emergency assistance to people who are in need. For more information about GRACE, please visit our website www.gracegrapevine.org.


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Do you take consignment items?

Currently we are only accepting donated items.

Many of our donors prefer the tax benefit of donating versus the uncertainty of consignment.

Plus , you are helping the community, so it’s a win-win!




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Will my household or clothing donation go to a client or will it be resold?

All donations are first sorted for client needs, whether it is clothing, kitchen items, or linens. Basic client needs are distributed through client services. If a client has a need that is not available at client services (i.e. furniture) the client is given a voucher to shop at the store to fill this need. But whether the shirt you donated is actually worn by a client or the shirt is sold and the money goes back into the GRACE mission to help a client, all donations benefit the clients we serve.


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Why do prices vary on similar items (i.e. women’s shirts) as they are all donated?

Our pricing depends on the quality and brand of the item. For example a brand that you could buy at Target would be less than a designer label such as Chico’s, Ann Taylor, or Talbot’s. Our pricing generally runs 60% - 75% below retail pricing.


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Do you have a lay away plan?

Due to limited space and the number of donations that arrive daily, we are not able to accommodate the space needed for lay away.


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Do you pick up donations?

Yes, we pick up donations! Please call our donation pick up line at 814-305-4673 to schedule. Please leave your name, address, phone number and the type and number of items you would like to donate as well as your preferred pick up day Wednesday, Friday, or Saturday. Calls are returned on Tuesdays and Thursdays once routes have been determined. Thank you for thinking of GRACE!


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Do you deliver furniture?

Yes, we deliver to the Grapevine, Colleyville, and Southlake area for a fee of $65. Please ask a sales associate for details at the time of your purchase.


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What kind of items can be donated?

We generally accept most useable household items in good condition. We do not have the manpower to repair items. We do not accept building materials, computers, office equipment, or hazardous materials such as paint, propane, etc. If there is a question about whether your donation is acceptable, please call the Donation Station at 817-416-6939.


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Do you accept mattress donations?

There are a lot of used mattresses in great shape. By law, mattresses must be sanitized and refurbished to be sold. This requires licensing and special equipment which GRACE does not have. Therefore, we do not accept used mattresses.


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What is your refund policy?

We want you to be happy with your purchase and become a loyal customer. All sales are final, but if there is an issue with an item you have purchased, please speak with a store manager and we’ll do our best to make you a happy customer!


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How often do you get merchandise?

New clothing, house wares, toys, books, linens, shoes & purses arrive each day Monday through Saturday. Literally, 100’s of new treasures arrive each day, so shop often!


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How can I find out about sales and discount offers?

GRACEful Buys advertises and has coupons in publications such as Living Magazine and the Quarterly Magazine. You can also sign up for our store email ads which include special sales and a printable coupon. Click here to sign up. In addition, every donor that comes to Donation Station (112 N. Scribner, Grapevine, TX, 817-416-6939) or either of or resale stores is given a coupon for the store!


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